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JOYOR Limited Warranty and Replacement Procedure
This warranty policy applies only to electric scooters purchased directly from the JOYOR Prime official website.
Orders from third-party platforms, unauthorized sellers, dealers, retailers, or any other sales channels are not covered by this warranty policy.
Warranty starts from the date the customer receives the scooter. Order number, proof of purchase, and scooter serial number are required when applying for after-sales service.
JOYOR provides up to 2 years warranty for new electric scooters purchased from the JOYOR Prime official website. Used electric scooters purchased from the JOYOR Prime official website are covered by a 1-year warranty.
NOTICE: Modified scooters will not be covered by the warranty.
JOYOR Scooter Warranty Details
JOYOR provides warranty service for eligible electric scooters with confirmed product quality issues or manufacturing defects during the applicable warranty period.
IMPORTANT: New electric scooters are covered by a 2-year warranty. For warranty service after the first year, customers are responsible for all related shipping costs.
Swipe left to view full warranty coverage on mobile.
| Type | Warranty Period | Part Name | Warranty Coverage |
| Unit | 24 months | Frame | Covered for confirmed structural failures or manufacturing defects that affect normal use. Damage caused by collision, impact, overloading, improper use, or unauthorized modification is not covered. |
| Stem | |||
| Folding mechanism | |||
| Front fork | |||
| Handlebar structure | |||
| Deck structure | |||
| Components | 24 months | Motor | Covered for confirmed electrical or functional failures caused by manufacturing defects. Damage caused by water ingress, crashes, unauthorized repair, improper installation, improper use, or external force is not covered. |
| Controller | |||
| Display | |||
| Throttle | |||
| Brake handle | |||
| Charging port | |||
| Wiring harness / lighting system | |||
| Battery | 24 months | Original battery installed in the scooter | Covered for confirmed battery quality issues under normal use. JOYOR does not provide standalone battery shipment or self-replacement battery service. If a battery-related issue is approved, the complete electric scooter must be returned to our Germany shipping warehouse / after-sales service point for inspection and repair. |
| Wear Parts | Not covered for normal wear during use | Tires | Wearable parts are not covered for normal wear, aging, punctures, scratches, deformation, fading, or damage caused during regular use. If a wearable part has a confirmed manufacturing defect before or shortly after first use, JOYOR may review the case and provide a reasonable solution at its discretion. |
| Inner tubes | |||
| Brake pads | |||
| Brake discs | |||
| Grips | |||
| Foot pad | |||
| Fenders | |||
| Reflectors | |||
| Decorative covers | |||
| Kickstand | |||
| Used Scooter | 12 months | Eligible built-in scooter components | Used electric scooters purchased from the JOYOR Prime official website are covered by a 1-year warranty from the delivery date. Customers are responsible for shipping costs unless otherwise confirmed by JOYOR in writing. |
Warranty coverage applies only to confirmed product quality issues or manufacturing defects. Normal wear and tear, consumable wear, improper use, accidents, water damage, unauthorized modification, and damage caused by external factors are not covered.
How Warranty Service Works
- Contact JOYOR customer service by email and describe the issue.
- Provide your JOYOR Prime official website order number, proof of purchase, scooter serial number, scooter model, photos or videos showing the problem, and current shipping address.
- JOYOR will review the information and confirm whether the issue is covered by this warranty policy.
- If the claim is approved, JOYOR will confirm the service method, such as troubleshooting, repair at our Germany shipping warehouse / after-sales service point, replacement parts, or another reasonable service option.
JOYOR will not process a warranty claim without first reviewing photos or videos of the damaged or defective scooter.
The Germany shipping warehouse / after-sales service point is also the original shipping location for JOYOR Prime scooters.
Shipping Damage Claims
If the scooter is damaged during transportation, please contact us by email and provide photos or videos of the packaging, shipping label, and damaged area. Shipping damage must be reported before the scooter is used.
What Is Not Covered
This warranty does not cover damage caused by accidents, collisions, falls, misuse, improper maintenance, unauthorized repair or modification, water ingress, corrosion, normal wear and tear, or other external factors.
Wearable parts are not covered for normal wear during use unless JOYOR confirms a manufacturing defect before or shortly after first use.
Legal Terms
This Limited Warranty is the sole warranty JOYOR provides for eligible electric scooters purchased directly from the JOYOR Prime official website, except where prohibited by applicable law. Customers may have other legal rights depending on their state, country, or region.
