Contact Us
Email: support@joyorprime.com
We typically respond within 1 business day. During busier periods replies may take a little longer — thank you for your patience.
Online chat: Available 24/7
Our chat is powered by AI and gives instant answers to most questions. Need a real person? Just type "human agent" in the chat box to be connected to our team.
whatsApp: We typically respond within 48 hours.
We recommend using WhatsApp for pre-sales support. For after-sales service on your order, please contact us by email.
Call us: 9:00–17:00 (CEST/CET)
Please call us if our after-sales team hasn't replied to your email in time, or your request hasn't been properly resolved—we'll forward it and give it priority. Otherwise, please reach out by email first so we can help you more efficiently.
Tracking your order?
Thank you for shopping with JOYOR Prime! Here are a few easy ways to track your order:
- Track via the Shop App — Download the Shop App from the App Store or Google Play to check your order's shipping progress in real time
- Check your customer account — If you don't have your order number handy, simply log in to your account to view your order history and tracking status
- Contact us — Still need help? Email us at support@joyorprime.com and we'll be happy to assist
