Shipping & Delivery
By default, goods can only be shipped to the countries listed below. Shipping is via DPD (DPD Express) / DHL. You can find the shipping costs in the tables.
Standard shipping costs:
Free delivery to countries where cooperative logistics can deliver
Standard delivery time:
The delivery time of our shipping service providers is 3 to 5 days after receipt of payment.
Tip: The fastest delivery time depending on the distance of your delivery address from our warehouse address and the real-time express delivery situation.
Delay and re-deliveries:
If there is a delay in delivery, we will notify you by email.If there is a delay in delivery, we will notify you by email or phone. If we do not notify you, you can always contact our customer service team to check the status of the package.
Weroll Tech Support Email:support@joyorprime.com
Shipping Changes
There is no charge for address changes before the product is shipped.
When the shipping information in transit shows that the change on DHL/DPD is fail to cancel the item in transit, please refuse the package.
ORDER CANCELLATION
If you apply for a change of address after the order is shipped, we will apply to DHL/DPD, but we cannot guarantee that the information will be 100% successfully changed.
