Error Codes

Quickly identify scooter issues and find the right solutions with our error code guide.

Error 01: Rear Motor Hall Sensor Error

Error Detail

After powering on the scooter, Error 01 appears on the dashboard, indicating a rear motor hall sensor or motor signal problem.

Solution

Check the rear motor connection:

  • Make sure the motor cable is securely connected.
  • Check whether the motor cable or connector is damaged.
  • If the problem remains, the motor or controller may need to be inspected or replaced.
Error 02: Throttle Error

Error Detail

After powering on the scooter, Error 02 appears on the dashboard, indicating a throttle signal or throttle connection issue.

Solution

Check the throttle system:

  • Make sure the throttle returns to its original position and is not stuck.
  • Check whether the throttle cable is properly connected.
  • If the issue continues, the throttle may need to be replaced.
Error 03: Controller Error

Error Detail

Error 03 indicates a controller malfunction or abnormal controller operation.

Solution

Check the controller:

  • Inspect the controller cable connections.
  • Make sure all connectors are properly plugged in.
  • If the problem persists, the controller may need to be replaced.
Error 04: Brake Sensor Error

Error Detail

Error 04 appears when the scooter detects an abnormal brake signal.

Solution

Check the brake system:

  • Make sure the brake lever is fully released.
  • Check the brake sensor cable connection.
  • If the error remains, inspect the brake sensor or controller.
Error 05: Low Voltage Protection

Error Detail

Error 05 indicates that the battery voltage is too low or the battery protection system has been activated.

Solution

Check the battery system:

  • Fully charge the scooter before riding again.
  • Check whether the charger and charging port work properly.
  • If the voltage remains abnormal, the battery or BMS may need inspection.
Error 06: Display Communication Error

Error Detail

Error 06 appears when the display cannot communicate properly with the controller.

Solution

Check the communication connection:

  • Check the cable connection between the display and controller.
  • Make sure the connectors are fully inserted.
  • Replace the communication cable if it is damaged.
Error 07: Controller Communication Error

Error Detail

Error 07 indicates that the controller is unable to receive data from the display.

Solution

Check the communication system:

  • Inspect the display and controller connections.
  • Check whether the communication cable is damaged.
  • If the issue continues, the display or controller may need replacement.
Error 09: Overheating Protection

Error Detail

Error 09 appears when the controller temperature becomes too high and the protection system is activated.

Solution

Allow the scooter to cool down:

  • Stop riding and wait until the temperature returns to normal.
  • Avoid continuous high-load riding or steep climbs.
  • If the error appears frequently, check the controller.
Error 11: Front Motor Hall Sensor Error

Error Detail

After powering on the scooter, Error 11 appears on the dashboard, indicating a front motor hall sensor or motor signal problem.

Solution

Check the front motor connection:

  • Make sure the motor cable is securely connected.
  • Check whether the motor cable or connector is damaged.
  • If the problem remains, the motor or controller may need to be inspected.