Contact Us
Hong Kong Scooter Import and Export Co., Limited
Room A17, 29/F, Grandview Centre, 7 Shing Yip Street,
Kwun Tong, Kowloon, Hong Kong
Email: support@joyorprime.com
We typically respond within 1 business day. During busier periods replies may take a little longer — thank you for your patience.
Call us: 9:00–15:00 (CEST) / 9:00–14:00 (CET)
Tracking your order?
Thank you for shopping with JOYOR Prime! Here are a few easy ways to track your order:
- Track via the Shop App — Download the Shop App from the App Store or Google Play to check your order's shipping progress in real time
- Check your customer account — If you don't have your order number handy, simply log in to your account to view your order history and tracking status
- Contact us — Still need help? Email us at support@joyorprime.com and we'll be happy to assist
