Processing & Dispatch
Parts orders are usually dispatched within 2 business days. A tracking number is typically issued the same day; however, please note that a tracking number being generated does not mean the parcel is already in transit—tracking information will only update once the carrier has collected the package.
Delivery Time & Carriers Estimated delivery takes 6–15 days, shipped via SF Express or Yun Express.
Stock Availability If an item is temporarily out of stock, we will notify you as soon as possible. Please also keep an eye on your tracking updates, and feel free to contact us with any questions.
Returns Policy Parts and accessories are non-returnable. However, if you receive a defective or incorrect item, we are happy to offer a refund or replacement.
Track Your Order You can track your shipping progress through either of the following:
- shop.app — Install the Shop app from the App Store or Google Play to track your order. Simply use the email address or phone number you provided at checkout.
- account.joyorprime.com