Escooter Basics

1.Can I charge my electric scooter with a fast charger?

Whether it is feasible to charge an electric scooter with a fast charger depends mainly on the following factors:

Compatibility: The fast charger must be compatible with the battery and charging system of the electric scooter. If the output voltage, current and other parameters of the charger do not match the requirements of the scooter battery, it may damage the battery or reduce battery performance.

Manufacturer recommendations: The original charger has a charging current of 2A. You can occasionally use a 3-4A charger to charge the battery.

2.Is my JOYOR scooter waterproof?

The waterproof rating of the electric scooter is IP65, so it can be ridden on any rainy day, but it cannot be soaked in water for a long time. The battery compartment and controller compartment of the electric scooter are not completely sealed, so a small amount of rain entering will not harm the health of the scooter, and a small amount of rain will also be discharged or evaporated by itself.

Avoid immersion: Try to avoid using the scooter in deep water or heavy rain, and do not charge it underwater. Contact the manufacturer: If in doubt, contact JOYOR's customer service directly for more accurate information.

3.Where can I find the serial number of my electric scooter?

The serial number of an electric scooter is usually located in the following locations:

Body label:

The scooter's serial number is usually on the side of the battery compartment, which is also the side of the pedal.

User manual: The serial number may be recorded in the user manual.

Proof of purchase: The serial number may also be marked on your purchase invoice or receipt.